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Category Articles 
Why White Marble Turns Yellow: Causes and Cures
Viewed 6436 times since Mon, Feb 1, 2010
Fred M. Hueston, PhD Sitting in my office one morning I received a call from a very upset home builder. He told me he was building a two million-dollar home on the west coast of Florida. They had installed nearly 3500 square feet of a white... Read More
Black Granite Fading - Doctored Stone
Viewed 3633 times since Tue, Dec 23, 2008
Black Granite Fading By Frederick M. Hueston I have received numerous calls lately concerning the fading of black granite countertops. The most common complaints seem to be on Absolute Black, Black Galaxy, Zimbabwe Black and a few others. I have... Read More
Stone Myths
Viewed 1829 times since Tue, Dec 23, 2008
Stone Myths By Frederick M. Hueston www.stoneforensics.com Over the past 20years I have heard many stories about the reasons stone will fail, turn color, fade or what ever. Many of these stories are funny and almost all of them are just plain... Read More
Cleaning Hard Water Stains on Granite Vanity Top
Viewed 6828 times since Thu, Aug 21, 2008
Q. Do you know of a product that will get rid of the hard water stains on my granite vanity top (it's really bad around the faucet fixtures)? I look forward to hearing from you.A good quality, stone safe soap film remover will be ... Read More
Can I remove etching from my natural stone?
Viewed 5182 times since Sat, Sep 5, 2009
Q. Can I remove etching from my stone?A. Maybe. If it is polished marble or travertine or onyx, then there's hope. If it is hone-finished marble or travertine, or hone-finished slate (like a chalk-board), or mixed "granite" then you'd better hire a... Read More
Is it safe to use acetone to clean haze on my granite?
Viewed 5050 times since Sun, May 20, 2007
I recently had ghibli granite countertops/backsplash installed and noticed a smearing/haze that looks like the granite was not thoroughly cleaned prior to being sealed. I took a rag and acetone and cleaned an area of the backsplash and... Read More
Is there a product that will remove water rings from a polished marble surface?
Viewed 4692 times since Thu, Dec 27, 2007
Q. Is there a product that will remove water rings from a polished marble surface? A. What are commonly mistaken and referred to as water rings are generally etch marks. Etching is actually surface damage caused by a chemical reaction from an acidic... Read More
I am thinking of installing travertine tiles in my bathroom shower and would like to know if there are any problems with this type of stone in a shower stall and how difficult it is to clean?
Viewed 4599 times since Thu, Mar 1, 2007
Q. I am thinking of installing travertine tiles in my bathroom shower and would like to know if there are any problems with this type of stone in a shower stall and how difficult it is to clean?A. Travertine is essentially hard water deposits in... Read More
We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products?
Viewed 3857 times since Fri, Jun 13, 2008
Q. We are installing 12 X 12 travertine in a bathroom. Can you recommend sealer and cleaning products?A. Travertine is a great choice for your bathroom. I would like you to download and read our Stone Care Guide. It will answer all of your... Read More
A cup of lemonade was left on my marble vanity and leaked. It completely etched the spot - sealer did nothing.
Viewed 3335 times since Thu, Aug 21, 2008
Q. A cup of lemonade was left on my marble vanity and leaked. It completely etched the spot - the sealer did nothing to prevent this.A. Unfortunately, no sealer in the world would have done anything to prevent this from happening. Sealers are... Read More
Can you recommend a good sealer for my granite?
Viewed 3213 times since Thu, Aug 21, 2008
Q. Can you recommend a good sealer for my granite?A. Stonecarecentral.com has excellent high quality sealers that are effective and easy to use in their Stonecare PRO Signature line. You will first want to determine, do you ... Read More
I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain. What do I do?
Viewed 3054 times since Thu, Mar 1, 2007
Q. I think the cleaning company spilled toilet bowl cleaner on my black granite floor and it left a stain. What do I do?A. There are several possibilities. One, it is possible that you have a stone that has been 'doctored.' Some less than... Read More
What is the best way to fill holes in travertine tiles?
Viewed 2861 times since Thu, Mar 1, 2007
Q. What is the best way to fill holes in travertine tiles?A. One quick and effective way of filling holes in honed travertine is to squeeze some almond-colored caulking material in them. Fill in excess, push the filler in as deep as possible... Read More
How do I clean the hard water marks in my Travertine shower?
Viewed 2740 times since Tue, Nov 17, 2009
Q: My 6 month old shower has a travertine shower pan and a combination of ceramic and travertine tile on the walls. There are hard water marks all over the tile and on the fixtures and I need to get them off. I have already tried some of the... Read More
Where can I find information about caring for my stone?
Viewed 2735 times since Sun, Jul 6, 2008
Q. Where can I find information about caring for my stone?A. You can always count on www.stoneandtilepros.com to be a source for information on caring for your marble, travertine, granite, onyx, limestone and other natural stone. You may also want to... Read More
Juice Stain on Pietra Cardosa
Viewed 2608 times since Sun, Apr 22, 2007
Q. Hi, there are gray spots where lime juice spattered on my pietra cardosa counters. How can these spots/stains be removed?A. What you are describing are etch marks as a result of the acid from the juice. If the damage is very severe, you'll need to... Read More
I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this?
Viewed 2598 times since Sun, Nov 16, 2008
Q. I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this?A. It is not the stone itself that is the problem but something on the surface of the stone. You may have either a... Read More
How do I fill holes in my travertine tile?
Viewed 2549 times since Fri, Aug 22, 2008
Q. I have Travertine Tile with some holes in the tile and would like to fill them in. Is there any material other than putting the grout into the holes to file them? What is the best material to use so that the holes that are filled do not have to be... Read More
Marble / Granite Cleaning - Is it safe to use steam cleaner on marble shower walls / floors and granite countertops
Viewed 2458 times since Wed, Aug 18, 2010
Q. Is it safe to use a steam cleaner on marble shower walls/floors and granite countertops? A. Under normal circumstances typical heavy duty steam cleaners are too high temp and are not recommended. Why? Because of thermal expansion and... Read More
How do you wax hone finished travertine floors?
Viewed 2391 times since Fri, Dec 26, 2008
Q. How do you wax hone finish travertine floors? A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More
Polishing Unpolished Granite Edges
Viewed 2380 times since Tue, Dec 23, 2008
Q. I have already installed and grouted 12x12 granite for my kitchen counter top, BUT how do I polish the edge like the top (or at least close to). It seems to be a secret, I cannot find how to from the net. Please help! Thank you so much!A. This is... Read More
I accidentially left a bottle of vinegar/water on my marble vanity and it caused some etching. Can I fix this?
Viewed 2341 times since Thu, Aug 21, 2008
Q. I accidentially left a bottle of vinegar/water on my polished marble vanity and it caused some etching. Can I fix this?A. Essentially an etch is damage to the stone. If it isn't too severe -- it's not so rough you can feel it with your fingertips ... Read More
Can ceramic tile be recolored?
Viewed 2284 times since Mon, May 7, 2007
Q. I am interested in buying a house but don't like the ceramic tile in the foyer and kitchen. It is a light color and I would like it to be darker. Can tile be recolored or only the grout? Tearing it up and replacing is out of budget right now.A.... Read More
Are you aware of whether stripper would damage/weaken the grout between the tiles?
Viewed 2193 times since Fri, Aug 22, 2008
Q. Are you aware of whether stripper would damage/weaken the grout between the tiles?Yes, it is possible for certain types of strippers to ruin grout over time if they are continually used. You can use them but just make sure that the floor and... Read More
Urine on polished marble near toilet
Viewed 2117 times since Fri, Oct 2, 2009
Q. What product of yours will enchance and remove yellow urine stains around toilet...without...having a professional come in?A. This is a question we get quite a bit... well, except for the how to enhance urine stains part. By the way, we don't sell... Read More
I have a travertine dining room table. What should I do to seal it and how should I clean it?
Viewed 2094 times since Thu, Dec 27, 2007
Q. I have a travertine dining room table. What should I do to seal it and how should I clean it?Regarding sealing Travertine, check first to see if you require sealing of your travertine by spilling some clean fresh water on it for 5 minutes. If it... Read More
My marble coffee table has white stains that I cannot get rid of. Is there a cleaner to remove them?
Viewed 2092 times since Thu, Mar 1, 2007
Q. My marble coffee table has white stains that I cannot get rid of. Is there a cleaner to remove them?Unfortunately, what you are describing are not stains. They are acid etches. The stone has been chemically etched by the neutralization process... Read More
Can I change the color or stain my travertine slate a darker color?
Viewed 2082 times since Fri, Jan 29, 2010
Q: I just purchased an extremely light colored travertine slate for my front room, but would like a richer, darker color for the slate. Since it has not yet been sealed, can the slate be "colored" or "stained" before it is installed? A: Are you... Read More
How to remove white spots on marble
Viewed 2019 times since Thu, Apr 23, 2009
Q. I recently washed the mirrors about the marble or granite tiles with vinegar. Now there are spots on the tiles. Is there a way to remove these? It feels a little rough on the top of the spots as if the coating came off a bit. What can I do? A. The... Read More
black spots on travertine shower
Viewed 1958 times since Mon, May 25, 2009
Q. My master bath was remodeled approx. 8 months ago and we used honed and tumbled travertine. It was professionally installed and moisture barrier was used in shower. Approx a month ago, I noticed a few black "dots" on the floor of the shower (they... Read More
How much does it cost to polish honed travertine?
Viewed 1934 times since Mon, Dec 21, 2009
Q: What is the average cost per sqft for shining or polishing honed travertine in a large flat surface?A: Cost is going to vary on many factors. It will depend on how dull the floor is and how many steps will be needed to achieve the desired... Read More
Hard water stains and etching on soapstone
Viewed 1915 times since Sun, Jul 6, 2008
I have hard water stains on my soapstone countertops. It is an extremely hard and dense green soapstone, not the softer black and white. The rings and cloudy sponge marks are driving me crazy. My fabricator oiled the countertops and said that the... Read More
I have a black granite countertop that has white stains from what I believe to be olive oil.
Viewed 1907 times since Thu, May 17, 2007
Q. I have a black granite countertop that has white stains from what I believe to be olive oil. I thought it was lemon or tomato, however, checked it out on an extra piece, it is the oil. How do I get that up? It was sealed by the installer (about 2... Read More
granite crack vs vein in granite countertops
Viewed 1882 times since Wed, Jun 2, 2010
Q. i just had granite countertops installed and after they left noticed what appears to be a crack running diagonally the full length and edge. you can see and feel it yet it is not so open as to see light. the contractor says it is a vein. how can i... Read More
How can one remove hard water deposits (probably from calcium) from granite?
Viewed 1843 times since Thu, Dec 25, 2008
How can one remove hard water deposits (probably from calcium) from granite (specifically Emerald Pearl)?We suggest that you first try Stonecare PRO Signature Soap Film Remover which you can get from www.stonecarecentral.com. It's a favorite of... Read More
How do I remove a rust stain from my marble floor?
Viewed 1835 times since Thu, Mar 1, 2007
Q. How do I remove a rust stain on my marble floor?A. Rust is one of the most difficult stains to remove from marble, granite and other stone surfaces. Many of the rust removers available in stores can damage stone. We have found a great method for... Read More
We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it?
Viewed 1809 times since Thu, Aug 21, 2008
Q. We have a polished travertine table where someone spilled salsa. We wiped it off right away but the finish has been dulled. What can we do to repair it?A. What you are describing are not stains. They are acid etches. The stone has been... Read More
What is the best way to remove excess traverfill from tile?
Viewed 1799 times since Tue, Dec 23, 2008
Q. Travertine floor was cleaned and holes filled w/ dia-glo traverfill. I used razor blade but what is the best way to remove the excess that got on tile? Just buff out then hone and seal? Thanks!A. If the travertine is polished you can use a... Read More
Can travertine be polished after it has been sealed?
Viewed 1766 times since Thu, Dec 25, 2008
We recently had travertine cross cut torren placed in our kitchen foyer and hallway the floor was sealed by the installer. However we would prefer to have more of a shine to the floor then we presently have. Can we, now that the floor is sealed, have... Read More
How should I perform routine maintenance for my granite countertops?
Viewed 1694 times since Sun, Mar 30, 2008
Granite Countertops will give you a lifetime of easy to maintain elegance if you use the right products -- and don't use the wrong products -- and follow some simple guidelines. It is always best to use quality products designated safe for natural... Read More
Why does black granite fade?
Viewed 1688 times since Thu, Mar 1, 2007
Q. Why does black granite fade?A. The answer is, black granite should not fade. Black granite imported from Asia is sometimes doctored with dyes and oils to darken the surface. The fading is nothing more than the dyes and oils being removed. You... Read More
Restoration of Crema Marfil
Viewed 1677 times since Fri, Mar 6, 2009
Q. I have a new home (1 year old). I chose to have crema marfil marble installed in the master bath. The entire floor and the walk-in shower are crema marfil. Neither the installer or the contractor gave me any warning about care of the... Read More
I am confused about if and when to seal / reseal my granite countertop. Do I need to have an expert do the sealing and if not what product should I use? How often should granite be resealed?
Viewed 1673 times since Thu, Mar 1, 2007
Q. I am confused about if and when to seal / reseal my granite countertop. Do I need to have an expert do the sealing and if not what product should I use? How often should granite be resealed?A. First off, understand that contrary to what you... Read More
How do I prepare a poultice & use it to remove stains?
Viewed 1666 times since Thu, Mar 1, 2007
Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical... Read More
My dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable.
Viewed 1663 times since Mon, Mar 10, 2008
Q. I just got a new granite kitchen countertop. I didn't know this, but my dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable. How can I get rid of this stain? A. The soap... Read More
How to remove burn mark on marble
Viewed 1656 times since Tue, Dec 23, 2008
Q. We have marble / granite tiled floors and unfortunately a rug smoldered overnight and this has left scorch marks. Is there any remedy that isn't as drastic as replacing the now hard to find tiles? A. The good news is chances are it can be... Read More
I’m totally confused and need help. I’m looking to redo my bathroom and getting different answers about sealing...
Viewed 1650 times since Thu, Aug 21, 2008
Q. I'm totally confused and need help. I'm looking to redo my bathroom and getting different answers on the use of stones tiles for the bathroom and shower. I have been told everything from it is very easy to seal and should only to be done... Read More
Removing etching from travertine table
Viewed 1640 times since Mon, May 25, 2009
Q. Hello I am looking for some help to correct water rings on our sealed travertine table. There are splash marks and rings where glasses were placed. This is a brand new table and I'm hoping to fix the rings before sealing the table with a product... Read More
My honed black granite looks streaky, ( from sealer application). How do I remove the sealer or do I need to re-sand the stone?
Viewed 1617 times since Thu, Mar 1, 2007
Q. My honed black granite looks streaky, (from sealer application). How do I remove the sealer or do I need to re-sand the stone?A. You may have to call in a stone restoration pro on this. But try this first: Pour some acetone (the kind you get in a... Read More
How can I remove white stains from rubbing alcohol dripping on my saltillo tile?
Viewed 1603 times since Tue, Jan 6, 2009
Q. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? The tile is sealed but the sealant probably needs to be redone. A. The alcohol has removed the existing sealer. The best thing to do is to strip the... Read More
New tile and mosaic glass tile around bathtub enclosure. Should this new installation be sealed?
Viewed 1602 times since Thu, Feb 5, 2009
Q. i recently installed new tile and mosaic glass tile around my bathtub encloser. should this new installation be sealed. A. Typically glass does not need to be sealed since it is not porous. However if you used cementious grout you may want to... Read More
How do I clean my shower grout?
Viewed 1600 times since Wed, Jun 4, 2008
Many of the shower and grout cleaners on the market can remove not only the grime, but the top layer of the grout as well leaving bigger holes for hard water, soap scum and bacteria to hold onto, so you always want to be very selective with the... Read More
How do I know if my stone should be sealed?
Viewed 1587 times since Wed, Feb 28, 2007
Q. Please tell me how do I know if my stone should be sealed?A. There is a good rule of thumb to find out if your stone should be sealed. Spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of... Read More
How do I treat an organic and inorganic stain?
Viewed 1578 times since Thu, Mar 1, 2007
Q. How do I treat an organic and inorganic stain?A. The chemical of choice for both Organic and Inorganic stains is Hydrogen Peroxide (30/40 volumes, the clear type – available at your local beauty salon. The one from the drugstore is too weak... Read More
My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed?
Viewed 1567 times since Thu, Mar 1, 2007
Q. My son spilled apple juice on my new limestone floor and now there are marks. Can this be fixed?Limestone is extremely sensitive to acids and most likely the dull spots are where the acids in the apple juice have now etched the stone.... Read More
marble cleaning/polishing
Viewed 1530 times since Sat, Apr 28, 2007
I own a janitorial company. Can you walk me through a marble floor cleaning job of 1,100 sq.ft. using your products. I will purchase everything needed for the work from you. There is no simple answer for this question. For routine cleaning of a... Read More
How do I apply a poultice to remove a stain?
Viewed 1520 times since Thu, Aug 21, 2008
Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. If you don't know, you may want to consult a stone specialist. There are... Read More
Is there a low cost option to repair my marble table top or do I have to have the whole (huge) surface sanded and re polished?
Viewed 1515 times since Thu, Mar 1, 2007
Q. Is there a low cost option to repair my etched marble table top or do I have to have the whole (huge) surface sanded and re polished?A. If the etch is very deep you may have to call in a restoration pro. However, before you do that, you... Read More
I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?
Viewed 1509 times since Thu, Mar 1, 2007
Q. I just had my travertine floors installed last week, is honed finished, but I do not want a very glossy finish. How long does the enhancer last?A. How long the color enhancer lasts depends on how much traffic it sees and how it is cleaned and... Read More
Etching on Italian Marble
Viewed 1505 times since Thu, Aug 21, 2008
Q. I have Italian Marble in my foyer and my daughter spilled orange juice on it and etched it. Can it be fixed or does it need to be replaced? A. In most cases, light etching can be fixed by using a marble polishing powder or compound, following the... Read More
What would be a suitable color enhancer for my honed black granite tiles?
Viewed 1501 times since Sun, Jun 22, 2008
Brian Yager (http://www.desertstonecare.com) who we consider to be an expert in this suggests one of two products as a color enhancer: Enrich and Seal from Aqua Mix or Tenax Ager. He suggests that you check Lowes or Monterey Tile or... Read More
My housecleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed?
Viewed 1499 times since Sun, Jul 6, 2008
Q. My housecleaning service may have used an acid-based bathroom cleaner on my marble vanity top and caused damage. Can this be fixed?A. If the damaged area is small and not too severe, you can try to fix it yourself with a quality Marble Polishing... Read More
I have a granite top on our bar with several "ring stains." Can I use a marble polishing compound for polishing them out?
Viewed 1497 times since Tue, Dec 23, 2008
Q. I have a granite top on our bar with several "ring stains." Can I use a marble polishing compound for polishing them out?A. A marble polishing compound can sometimes be used and shouldn't do any harm. However you may need to use a granite... Read More
How do I restore my polished marble?
Viewed 1496 times since Thu, Mar 1, 2007
Q. How do I restore my polished marble? It has become very dull.A. Marble is a relatively soft stone. A accumulation of scratches over time can dull the polish. Etching, the whitish marks left after on a stone's surface after an acidic substance... Read More
Travertine
Viewed 1481 times since Mon, May 7, 2007
Q. Hello-we recently moved into a brand new construction home with polished travertine tile floors. In general the tiles look good but there are areas that have what look like water spots that I cannot clean! I purchased a spray stone cleaner from... Read More
How can I get grout color stains out of my tumbled marble tiles?
Viewed 1479 times since Tue, Dec 23, 2008
Q. We tiled our backsplash with tumbled marble subway tiles. We DIDN'T seal the tiles first (DUMB MOVE). Then we grouted half the kitchen and found that not only did we hate the grout color but it colored our light tumbled marble stones a... Read More
How to remove quartz burn mark (Cambria)
Viewed 1449 times since Sat, May 9, 2009
Q. Is there a way to repair a quartz (cambria product) burn mark?A. The problem with a burn mark in the Cambria (or any other engineered stone or Sold Surface) is the burn mark is in the resin in the material. That is what burned. Depending upon... Read More
Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12?
Viewed 1423 times since Thu, Dec 27, 2007
Q. Can you recommend a grinder/polisher that will work and has enough rpms for using MB Stone Care MB-12?A. Most of our PROS use and recommend the Flex, Makita or Stonecare PRO Signature right angle grinder. Read More
Solution for Stains on new limestone floor
Viewed 1400 times since Sat, Mar 31, 2007
Q. I bought lagos azul limestone back in December and it is getting installed in sections. I would greatly appreciate it if you could help me. I am hoping you might know a solution or can refer me to someone. My kitchen contractor installed the tile... Read More
Excess Sealer on Travertine
Viewed 1379 times since Fri, Aug 29, 2008
Q. Your website and articles are extremely helpful. I now know that you don't have to seal travertine. Here is my problem; my employee applied sealer to filled travertine and didn't wipe off the excess. I spoke to a rep at the sealer company and... Read More
How do I protect and maintain my calcutta gold stone?
Viewed 1375 times since Mon, Dec 22, 2008
I am going to recommend that you read our Stone Care Guide. It is a comprehensive guide that you will want to read and keep on hand and covers everything from routine cleaning to sealing to stain management and resolving any problems you... Read More
Safety of Shark Steam Mop on Stone Floors
Viewed 1368 times since Wed, Aug 18, 2010
Q. Can I use a [Shark Steam Mop] to safely clean my new granite & marble fllors? A. Yes, you should not have any problem with the Shark Steam Mop. Just make sure there is no metal or plastic touching the stone since it could... Read More
How do I take wax off a travertine floor?
Viewed 1366 times since Tue, Dec 30, 2008
Q. How do I take wax off a travertine floor?A. You will need to use an alkaline stripper. I would recommend Stonecare PRO Signature DEEP CLEAN Stripper Degreaser. You can find it at www.stonecarecentral.com. Be careful to follow the instructions on... Read More
My new marble floor has a white powder on it. It cleans up with water, but keeps coming back. Is there anything I can use to clean it off permanently?
Viewed 1361 times since Thu, Mar 1, 2007
This is a common condition, especially if the floor is new. When the marble is installed, it is set in a mortar base that is wet. As the moisture evaporates, it carries with it dissolved salts which are deposited on the surface of the stone. This... Read More
Help! My cleaning lady spilled diluted bleach or something that etched my crema marfil marble.
Viewed 1356 times since Thu, Aug 21, 2008
Q. Help! I think my new cleaning lady might have accidentally applied diluted bleach (but I'm not sure) to my crema marfil countertop. It has a white film and seems to have lightened the color of the countertop in some parts. Is there anything I can... Read More
Is granite sensitive to acids?
Viewed 1350 times since Wed, Feb 28, 2007
Unlike marble, granite is not a calcite based stone and is not generally vulnerable to acids. However, some stones, even though they are marketed as granite, may in fact have calcium in their makeup. Furthermore, there is one acid that will severely... Read More
How can I prevent stains from occuring in my stone?
Viewed 1342 times since Thu, Aug 21, 2008
Q. How can I prevent stains from occuring in my stone?A. If your stone is porous -- it can absorb liquids -- then you will want to make sure to have it sealed properly with an impregnating sealer. Sealers for stone are designed to fill the pores to... Read More
Can enhancing sealing be removed?
Viewed 1342 times since Thu, Aug 21, 2008
Q. The installer of my granite countertop used a color enhancing and impregnating sealer. I wish he would have asked if I wanted the deepened color. Is there any way to return the granite to the original color and then reseal with non... Read More
How should I care for my natural stone floors?
Viewed 1334 times since Wed, Feb 28, 2007
First, Invest in Quality Cleaning Tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing pad, squeegee, etc.—are important considerations as... Read More
Marble Top now has rings where glasses were
Viewed 1311 times since Tue, May 15, 2007
Q. We recently bought a polished marble top bar for our rec room. My daughter had some friends over and the glasses (probably had soda in them) they placed on top of the marble left ring marks on the marble. Obviously the marble has not been sealed,... Read More
Powdery residue on limestone despite many washings
Viewed 1307 times since Tue, Dec 23, 2008
Q. Our installer grinded off the top layer of our limestone floor and since then we have repeated powdery residue on limestone despite numerous washings and sealings/impregnatings. Why is this and can this be fixed as I don't want to have white... Read More
What to do about holes in travertine tile
Viewed 1284 times since Tue, Dec 23, 2008
Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done... How... Read More
I’ve heard some people say that all stone should be sealed. Others say this isn’t the case. How do I know if I should seal my countertop?
Viewed 1275 times since Thu, Mar 1, 2007
Q. I've heard some people say that all stone should be sealed. Others say this isn't the case. How do I know if I should seal my countertop?This is a tricky question. Why? Because not all stone was created equal. Add to that the fact that many... Read More
I understand that some stones that are more porous than others and one application of sealer/impregnator may not be enough. But how will I know?
Viewed 1272 times since Wed, Feb 28, 2007
Q. I understand that some stones that are more porous than others and one application of sealer/impregnator may not be enough. But how will I know?A. On granites, at least two applications are recommended, with at least two hours in between... Read More
Can you please provide some definition of Sealer for Stone?
Viewed 1258 times since Fri, Apr 4, 2008
Q. Can you please provide some definition of Sealer for Stone?A. Excellent question! For starters, when referring to stone, the word sealer is wrong. Well, technically it is not, but the reason why I said that it is wrong is because sealers for... Read More
How do I treat an oily stain on my granite or marble?
Viewed 1247 times since Thu, Mar 1, 2007
Q. How do I treat an oily stain on my granite or marble?A. For oily stains our favorite is acetone, which is available at any hardware or paint store. (Forget your nail polish remover. Some of them contain other chemicals, and some other ones contain... Read More
What product can I use to enhance the color of my red brick fireplace?
Viewed 1237 times since Fri, Jun 13, 2008
Q. I have a red brick fireplace. I would love to enhance the color. Is there a product available for this?A. Yes. A color enhancing sealer will bring out the color, making it look like it does if you wet it. Read More
I have travertine floors installed in my house and I need to know what is the best way to go with polishing this type of floors?
Viewed 1236 times since Thu, Mar 1, 2007
How old is the installation and is the finish polished or a hone finish? In all honesty, you could try the color enhancer but you would probably be much happier in the long run if you had the floor polished/flattened. Read More
How to remove calcium deposits on granite around the pool
Viewed 1227 times since Tue, Aug 3, 2010
Q. I have granite tiles around the hot tub and pool and there are calcium deposits forming on the grout areas and the tile is dull. Can I clean and restore it myself and then seal it? A. It may be possible to clean and restore it yourself... Read More
I have tried to remove a stain but it still shows up. What should I do next?
Viewed 1218 times since Thu, Mar 1, 2007
Q. I have tried to remove a stain but it still shows up. What should I do next?A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain... Read More
How can I remove mud stains from Travertine patio?
Viewed 1207 times since Wed, Aug 6, 2008
Q. Hi! We have outdoor noce travertine - unsealed - on our pool patio deck. We had a "dog party" last week and one dog loved to swim. He repeatedly jumped in our pool and then ran through our plant beds, tracking mud all over our travertine. The mud... Read More
Dark stain on granite shower seat
Viewed 1206 times since Thu, Oct 1, 2009
Q: There are dark areas on my new granite seat in the travertine shower stall. I've been trying to dry out the areas with a fan and a hair dryer over a week, but they haven't returned to the normal color. How long should I wait for the granite to dry... Read More
I recently had a scratched removed from my stone, but now I see a divot. Can this be fixed?
Viewed 1205 times since Fri, Mar 2, 2007
Q. I recently had a scratched removed from my stone, but now I see a divot. Can this be fixed?A. What happened is when the contractor removed the scratch, the diamond pad wasn't positioned flat and consequently left the divot. The good news is that... Read More
How should I seal my limestone floor?
Viewed 1204 times since Fri, Aug 22, 2008
Q. How should I seal my limestone floor?A. Select a quality sealer for stone. Initially 3 applications or more may be required to seal the stone. Refer to our test to determine when enough sealer has been applied. If you determine that your floor... Read More
marble needing acid washing for care
Viewed 1186 times since Thu, Aug 19, 2010
Q. A tile merchant told me that you re-seal polished marble yearly and after 2 to 3 years you have to have it acid washed. Considering marble for bathtub surround walls and floor. Is travertine any less care? Live in hard water area. A. The... Read More
How do I care for my newly installed floors?
Viewed 1178 times since Wed, Feb 28, 2007
The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning the floor virtually square inch by square inch, removing all possible... Read More
Is there any way to get glue stains out of terrazzo?
Viewed 1165 times since Thu, Mar 1, 2007
Q. Is there any way to get glue stains out of terrazzo?A. Unfortunately, no. The only possibility would be to try poulticing the stains with a potent paint stripper based on Methylene Chloride. But the quantity of the stuff involved would permanently... Read More
How do I treat a metal stain?
Viewed 1146 times since Thu, Mar 1, 2007
Q. How do I treat a metal stain?A. For Metal stains, our favorite is a white powder (to be melted in water), which is available at fine hardware stores all over the country under the trade name of "Iron-out." Read More
Marble tile etched
Viewed 1142 times since Mon, May 18, 2009
Q. I recently laid out 30 sq feet of marble tile in an entry way. The tile originally was of a high gloss polished look. After the grouting I had a persistent grout haze that would not go away. The instructions on the grout said to use vinegar and... Read More
I applied a sealer twice, but the stone still darkens. Should I seal it again?
Viewed 1133 times since Fri, Mar 2, 2007
Q. I applied a sealer twice, but the stone still darkens when it gets wet. Should I seal it again?A. If your stone still darkens when your pour water onto it (rather than just beading up), then it should have another application of sealer. Some... Read More
removing scratch marks from travertine floor
Viewed 1128 times since Fri, Aug 13, 2010
Q. i have a customer with a scratched travertine entry floor. She sanded out the scrache marks but now has honed/dull lines. She would like to do the repairs herself. Any suggestions. Can she work her way up using higher and higher grit sandpaper? ... Read More
I just had my floors refinished, how do I maintain them?
Viewed 1126 times since Wed, Feb 28, 2007
DON'T damp-mop your floor using a solution of water and stone soap. Like any other soap, stone soap will leave a hard-to-remove deposit on the surface of the stone. Stone soaps have very limited applications and, most importantly, they are not for... Read More
Cleaning Marble - Etching, Rings and Damage on Marble Surface
Viewed 1113 times since Tue, Dec 23, 2008
Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you EvelynA. If the damage to the surface is not... Read More
How can I find out if I need to seal my stone?
Viewed 1109 times since Thu, Aug 21, 2008
Q. How can I find out if I need to seal my stone?A. To find out if your stone should be sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone did not darken where the water was, it means... Read More
Why are my marble walls turning white in my shower and how do I clean them?
Viewed 1098 times since Tue, Jan 12, 2010
Q: We purchased and had some beautiful light tan/beige marble installed on our master bathroom floor, 42" glass enclosed (2sides) shower walls and tub enclosure. After five years, where we attempted to keep the shower walls clean, there is a... Read More
When will I know if it is time to re-seal my granite?
Viewed 1077 times since Wed, Feb 28, 2007
Q. When will I know if it is time to re-seal my granite?A. To find out if your stone is still adequately sealed, spill some water on it and wait for approximately half an hour, then wipe it dry. If the surface of the stone did not darken it means... Read More
Should I polish and seal my new marble flooring?
Viewed 1069 times since Tue, Nov 17, 2009
Q: Just had a new marble flooring installed (approximately 2500 sq. ft). Contractor did not mention polishing or sealing--job is now over..just told me to use water to clean the floor. I have since tried to find some info----do you recommend... Read More
How do I clean zero grout lines on travertine tile floor?
Viewed 1066 times since Mon, Jun 7, 2010
Q. I have a large space covered in dull travertine tile which i am planning to polish and seal. There is a zero grout which has become very dark. how can i clean the grout without damaging tile? A. There are several alkaline grout cleaners that... Read More
Should I use the enhancing sealer followed by regular water based sealer?
Viewed 1062 times since Fri, Mar 2, 2007
Q. Should I use the enhancing sealer followed by regular water based sealer?A. No. You will want to use one or the other. If you want to enhance the colors, use an enhancing sealer.Dr. FredFred M. Hueston, PhDChief Technical Directorwww... Read More
When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on?
Viewed 1049 times since Wed, Feb 28, 2007
You are describing what is known as " orange peel." Orange peel is the result of using too much acid on the marble. In other words, most marble polishing powders contain acid and you are either using too much powder or working the powder too long. To... Read More
How to remove stain from cork backed trivet on marble
Viewed 1040 times since Fri, Aug 13, 2010
Q. a cork backed trivet stained the marble. Can it be removed by one of your recommended products or methods? A. Yes, you will most likely need to use a poultice that you can make, or if convenience appeals to you, try Dr. Freds Stain... Read More
How to remove calcium build-up on headstone
Viewed 1039 times since Tue, Oct 13, 2009
Q: How would I get rid of calcium buildup on a headstone? The primary surface is polished and where the engraving is it is rough. The calcium from the hard water has caused a buildup, especially in the rough area. What should I use to get the... Read More
Hard water stains in shower
Viewed 1030 times since Sat, Dec 27, 2008
Q. We moved into a new house 6 months ago that has a shower stall made with 4x4 tumbled travertine tiles. We live in Phoenix where the water is pretty hard and the stone is getting a hazy white appearance to it most likely from the hard water. We... Read More
How do I remove etching on limestone from cat urine?
Viewed 1021 times since Tue, Jan 5, 2010
Q: How can I remove etching that has formed on my Lagos Azul floor from cat urine? I cleaned it up pretty quickly but I see etching.A: Etching is the result of any acid coming into contact with the stone. Unfortunately the only way to... Read More
tumbled crema marfil floor etched
Viewed 1017 times since Wed, Sep 16, 2009
Q: Hi, I have a tumbled crema marfil kitchen floor. It is 5 years old. It appears to hold the dirt in cracks that appear to have increased over time. When I have the floor steamed cleaned it looks really great but months later it becomes so... Read More
Restoration of travertine
Viewed 1015 times since Tue, May 8, 2007
Q. I Need the name of a professional stone restorer in the Denver Colorado areaIf you do need the services of a stone restoration professional anywhere, visit the Find a PRO section: http://stoneandtilepros.com/findapro. Read More
Grout has stained lueders limestone
Viewed 1015 times since Tue, Aug 3, 2010
Q. We had a new lueders limestone fireplace surround installed. There are darker stripes on each side of all grout lines. Installer said grout was not acrylic, but grout did have some colorant. Stone has dried now three weeks and stains still present... Read More
What is the best way to clean unfilled travertine?
Viewed 999 times since Wed, Sep 16, 2009
Q: My unfilled, but sealed (with a lithofin product) travertine needs a good clean before resealing. What is the best technique for this? There is dirt in the holes, which is obviously worse in heavy wear areas. Thanks A: The best way to clean... Read More
etch spots on polished travertine
Viewed 996 times since Thu, Jan 15, 2009
Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull spots now... Read More
I know that I can use mineral oil on my soapstone to age, or give a nice patina to my soapstone, but how do I remove the excess mineral oil from the surface of the stone?
Viewed 965 times since Wed, Feb 28, 2007
You can use denatured alcohol or acetone but the preferred choice would be to not use so much mineral oil that you would have to do this. Ideally, if you use a clean rag or good quality paper towel after the application and rub, rub, rub, any little... Read More
How to seal marble countertops
Viewed 963 times since Mon, Jun 7, 2010
Q. I have been told by my contractor (retirement home) that I can use marble tile for the counter tops in my kitchen. And, that it is up to me to 'seal' the tile & grout. Can you give me any information as to what to do & what to... Read More
How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?
Viewed 958 times since Thu, Mar 1, 2007
Q. How do I know if the higher priced contractor is ripping me off or if the lower priced one knows what he is doing?A. Ask the higher priced contractor why he is higher. If he can explain why in a logical way (other than saying the lower priced one... Read More
is there any harm in not having my limestone floor restored right away?
Viewed 926 times since Thu, Mar 1, 2007
Q. is there any harm in not having my limestone floor restored right away?A. If you are considering restoration, the cost would be a lot less to fix a small area than waiting until the entire floor is in need of work. Read More
Travertine stained with mud
Viewed 921 times since Tue, Dec 23, 2008
Q. In response to your follow-up question about our travertine patio stained with mud, our patio travertine is directly on dirt. I will try a tile and natural stone cleaner as you suggested and hope for the best! Our travertine does have the wet look... Read More
PORCELAIN TILE CLEANING With Heavy Buildup of Soap Scum
Viewed 906 times since Thu, Jan 1, 2009
Q. I have 2" x 2" porcelain tiles for my shower floor. It accumulates a dark soap scum, etc. sticky buildup that is hard to remove. A regular scrub brush does not cut through to clean the tile. What products/tools are the best and safest to use. I... Read More
Hot plate left brownish / black mark and white ring on marble top.
Viewed 897 times since Tue, Aug 3, 2010
Q. A plate from the microwave was placed on a polished brownish/black marble table top and left a whitish ring, its smooth to the touch...can it be repaired to remove the ring? A. It is possible to repair... the question is whether you can do... Read More
Would the steel wool mess up the finish on my chrome fixtures?
Viewed 896 times since Thu, Mar 1, 2007
Play it safe and use something specific for cleaning chrome. Read More
limestone with mold / mildew stains in grout joints.
Viewed 888 times since Sun, Jul 11, 2010
Q. We have mold buildup in grout joints and surface has film on it. What is best to clean mold and remove film from surface? A. There are several cleaners that will remove the mold but you must be careful to choose one that will not damage... Read More
Can cement tiles or ceramic tiles be installed on top of Corian or Avonite?
Viewed 873 times since Wed, Jun 2, 2010
Q. Can cement tiles or ceramic tiles be installed on top of Corian or Avonite? I am restoring a kitchen on a tight budget, and I prefer to cover the existing countertops vs rip out and replace. A. Yes, you can install them directly over the... Read More
Creama Marfil Light Etching
Viewed 852 times since Fri, Mar 6, 2009
Q. Hello - I'm a handy homeowner looking to repair what appears to be wrong leaning material etching (and kids toothpaste "misses") from my 18 month old crema marfil vanity top. I looked at several of your products and it looks like I need one of two... Read More
Getting back that honed, old look on polished marble
Viewed 799 times since Tue, Dec 23, 2008
Q. I recently (last week) had white calacata gold marble installed in my house (2nd home). The marble was SUPPOSED to be honed before they installed it. I am sick...it is very shiny...and I want the dull, old look. Is there any way to achieve this... Read More
Iron stains and stones
Viewed 790 times since Tue, Dec 23, 2008
Q. The floor of my shower stall is covered with grouted sliced stones on mesh. The contractor sealed the floor with a "wet-enhancing" sealer about 3 years ago. I've noticed that the lighter stones have become rust-colored. (We have hard water and a... Read More
cat urine smell
Viewed 790 times since Tue, Feb 3, 2009
Q. My cat peed on the carpet, and it soaked thru to the concrete. The advice I've gotten included dousing the area with a water/bleach combination, "Enzyme D" product, or soaking the area with hydrogen peroxide then painting over it with Kilz oil... Read More
How can we remove soap scum and fix marble chips on marble sink?
Viewed 789 times since Tue, Dec 23, 2008
Q: We have two marble bathroom bowls that have soap scum on them.The bowls also have some chips on the surface. : If it is soap scum a good quality soap scum remover ould be able to solve the problem. The chips on the surface would... Read More
limestone tile cleaner
Viewed 789 times since Thu, Jan 15, 2009
Q. What is the best cleaner to use on limestone floors? The floors in my bathroom are starting to look very dirty, with grayish marks and spots all over.A. It sounds like your floors have been etched -- probably by using an acid based cleaner.... Read More
Can you polish Mexican pavers?
Viewed 783 times since Fri, Dec 26, 2008
Q. Can you polish Mexican pavers?A. No. Mexican pavers typically have a patina applied at the factory. This patina is very thin and any attempt at polishing could remove it. I would recommend if you want it to shine apply a topical coating made for... Read More
Polish Crema Marfil versus honed finish
Viewed 774 times since Tue, Aug 3, 2010
Q. I have a client that has crema marfil tile throughout the bottom floor of their house. When purchasing the floor they were never made aware that you could get either polished or honed. I believe they got honed. Is there a process or way to achieve... Read More
What daily cleaners are available for my stone?
Viewed 769 times since Mon, Feb 22, 2010
Q: I'm trying to determine what products to purchase for a travertine shower with pepple floor, and a marble countertop. How often is Stonecare PRO Signature Stone Plus cleanser intended to be used..? And what is the difference between... Read More
Gray Limestone that continuously stains from wine, juice, etc.
Viewed 742 times since Thu, May 27, 2010
Q. We have been doing work in a hotel with over fifty rooms. They have gray [limestone] countertops for their in-room bars and the same stone for their large bathroom floors. They want a polished finish on the countertops and a matte (non-slip)... Read More
Efflorescence - Removal and Prevention
Viewed 720 times since Tue, Dec 23, 2008
Efflorescence - Removal and Prevention By Frederick M. Hueston www.stoneforensics.com The crystallization of soluble salts in Historic masonry causes severe deterioration of the substrate. This crystallization is called subflorescence.... Read More
marble soot stain
Viewed 719 times since Tue, Feb 3, 2009
Q. My fireplace surround is a honey colored marble which has become stained black from what I assume is smoke/soot from building fires in it. These stains appear to be below the surface, that is to say that the marble retains its sheen and most of... Read More
What is the average cost for stone restoration?
Viewed 718 times since Tue, Dec 23, 2008
Q. What is the average price for stone restoration? A. There are so many variables that will factor into the equation that it would be impossible to answer with any blanket statement. Does the surface need to be ground? Honed? Polished? Is it... Read More
flexible grout
Viewed 717 times since Mon, Aug 3, 2009
Q. I have used grout with a silicone additive on travertine flooring which is laid over heating. Unfortunately the grout has dried rapidly so I have not been able to wipe it off as I normally would. Please can you recommend a cleaning product or... Read More
Emerald Pearl and Black Galazy
Viewed 706 times since Mon, Feb 23, 2009
Q. I have Emerald Pearl in my kitchen and Black galaxy in my bathroom. Both are dull not shiny. When you wipe them with a wet cloth they look GREAT as soon as they dry dull. I want them to look shiny like a sheet of glass How can I do this???A. First... Read More
Remove faux finish - quote
Viewed 682 times since Fri, Sep 25, 2009
Q: Hi all, I would like to get a quote to fix a coffee table, pure travertine. The coffee table has a lot of scraches and cracks. The size of the travertine is 145cm length and 75cm width and 45mm thick. Please let me know how much it would cost to... Read More
How do I clean my travertine and granite counters?
Viewed 669 times since Fri, Nov 20, 2009
Q: We are preparing our house for sale and have installed beautiful granite counters in the kitchen, and what our installer tells us is Travertine in the bathroom on a ready-made cabinet. The granite was professionally sealed and is a wonderful... Read More
Marble Slab
Viewed 634 times since Thu, Feb 5, 2009
Q. Hello, I have a 2'x3' piece of white marble and some black marbleing in it along with what looks like shiny glistening stuff in it. It is not shiny for it's in its natural state. It has been out in the weather for a long time. It does have a... Read More
What is the recommended maintenance program for marble flooring?
Viewed 629 times since Thu, May 27, 2010
Q. Greetings, On commercial sites, such as a restaurant or main entrance lobby of a concert hall. Initially it will be clean, but afterwards. What is the recommended maintenance program and how often? What product and steps are recommended. A.... Read More
fated granitre
Viewed 626 times since Mon, May 18, 2009
Q. I have a granite table whos laquer finish has been removed. With the use of silica sand to smooth it and clorox and water to clean it, the grey, silver and black faded to a much lighter color. I heard to darken it you can use a dye resin. Can you... Read More
Cleaning mineral deposts on marble
Viewed 622 times since Wed, Sep 16, 2009
Q: I am wondering how to clean the marble step into our bathrooom shower. It has a lot of dark brown crud -- I'm assuming it's mineral deposits -- that have built up over the years where the aluminum frame of the shower door meets the marble. Any... Read More
Concrete counter top
Viewed 618 times since Sat, Dec 20, 2008
Q. Do you have products that will work on concrete?A. You didn't specifiy whether you were a homeowner or a maintenance professional or if you were looking for general cleaning products or something else. I would like to refer you to www... Read More
Stone polish dried in grout
Viewed 590 times since Thu, Oct 22, 2009
Q: I have a Limestone tile and someone let the polish dry in the grout. How can I remove the polish from the grout? The grout was not sealed. The product was granquartz stone polish.A: Try applying a neutral cleaner to the grout where the... Read More
How can I remove some spill spots on kitchen marble floor?
Viewed 581 times since Tue, Aug 3, 2010
Q. I see some spots on my newly installed kitchen marble floor. I think something was spilled but I am not sure what. What is the best steps I can take to remove these spots? A. If these spots are dull etch marks from someone spilling... Read More
Spa Tile Restoration
Viewed 580 times since Tue, Jan 5, 2010
Q: I had my ceramic tiles acid washed with a mix of 2 parts muriatic acid and 2 parts water. It cleaned up heavy clacification but tiles remainsmokey and cloudy. Do I have options to improve the finish other than polishing? Would a... Read More |
